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Veterans Law

How to File VA Form 20-0996: Higher Level Review

April Donahower

March 17, 2023

Updated: June 20, 2024

How to File VA Form 20-0996: Higher Level Review

What Is a Higher-Level Review?

Since the Veterans Appeals Improvement and Modernization Act (AMA) was implemented on February 19, 2019, veterans have the option to appeal a Department of Veterans Affairs (VA) decision through one of three lanes: Higher-Level Review (using VA Form 20-0996), Supplemental Claim, or Notice of Disagreement.

A Higher-Level Review is an evaluation of a veteran’s current claim by a senior VA employee.  Essentially, a more experienced rating specialist will review the veteran’s claim de novo (i.e., a new look) and then issue a new decision based on the same evidence of record as the prior decision.  This means that veterans are not allowed to submit additional evidence in the Higher-Level Review lane.

Additionally, the higher-level reviewer may send a claim back to the prior decision-maker to correct any errors.  For example, if the senior VA employee finds a duty to assist error during their review of the veteran’s claim, the claim will be sent back to the Supplemental Claim lane in order for the error to be fixed.  However, if the higher-level reviewer is able to grant the maximum benefit to the veteran, they will not send the claim back.

VA Higher-Level Review (HLR) Claims Explained

What Is VA Form 20-0996?

When requesting a Higher-Level Review, veterans are required to submit VA Form 20-0996, Application for Higher-Level Review.  Veterans must do so within one year of the VA rating decision they are appealing.  If a veteran files for a Higher-Level Review after the one-year period, their effective date will no longer be the date of the original claim, but rather the date the Higher-Level Review form was filed.

VA uses VA Form 20-0996 to identify a veteran’s specific issues with a VA decision.  It then applies this information to initiate a Higher-Level Review.

Veterans cannot submit new evidence alongside VA Form 20-0996.  However, the veteran and/or their representative can speak with the reviewer over the phone (i.e., an “informal conference”) to identify errors and inform them why they believe the decision should be changed.  Claimants are only allowed one informal conference for each Higher-Level Review.

Veterans can file VA Form 20-0996 Decision Review Request: Higher-Level Review online.  Claimants can also download, complete, and submit the form in-person at their local VA Regional Office or mail the form to the Claims Intake Center.

How to Fill Out VA Form 20-0996 Decision Review Request: Higher-Level Review

VA Form 20-0996 contains eight sections which veterans must complete:

Section I and II: Identification Information

Section I is for the veteran’s identification information, such as their name, social security number, VA file number, date of birth, current mailing address, telephone number, and email address.  If the claimant is not the veteran (e.g., a surviving spouse or dependent), they can provide their identification information in Section II.

Section III: Benefit Type

In Section III, you must check the box of the benefit type (i.e., compensation, pension/survivor benefits, life insurance, etc.) for which you are requesting a Higher-Level Review.  You can only select one benefit in this section.  So, if you need a Higher-Level Review for multiple benefit types, you must complete a separate VA Form 20-0996 for each one.

Types of Evidence for VA Claims

Section IV: Optional Informal Conference

As mentioned above, you or your accredited representative can opt into an informal conference with the higher-level reviewer.  During this phone call, you or your representative can clearly identify the errors in the prior VA decision.

If you choose to have the conference, you must check the box (16A) and select the best timeframe for you or your representative to receive the call (16B) under Section IV.  If your representative will speak with the higher-level reviewer, you must also provide their contact information (Box 17).

Section V: Opt-In from Legacy Appeals System

If your case is pending under the Legacy Appeals system, you must elect to participate in the AMA system by checking box 18 in Section V.  By doing so, you are withdrawing issues previously decided in a Statement of the Case (SOC) or Supplemental Statement of the Case (SSOC).  These issues can then no longer return to the Legacy system.

It is important to note that veterans must submit VA Form 20-0996 within 60 days of receiving the SOC or SSOC.

Section VI: Issues for Higher-Level Review

In Section IV, you must list each issue on appeal (19A) and the date of the VA decision notification letter (19B).  If necessary, you may also attach extra sheets, with your name and VA file number on each additional page.  Importantly, you can only list issues for the benefit type you indicated in Section III.

6 Ways to Improve Your VA Disability Claim or Appeal

The following are some examples of issues a claimant may list in Section IV:

  • Earlier effective date for type 2 diabetes
  • Service connection for bilateral hearing loss
  • Entitlement to Veteran Readiness and Employment (VR&E)
  • Entitlement to Dependency and Indemnity Compensation (DIC)
  • Increased rating for post-traumatic stress disorder (PTSD)

An accredited representative may be able to help you with this section.

Section VII and VIII: Certification and Signature

In Section VII, you must date and sign the form.  Completion of this section is required to process the claim, unless VA Form 20-0996 is accompanied by VA Form 21-0972, Alternate Signer Certification, or Section VIII is completed.

Section VIII requires the name, signature, and date of a VA authorized representative, if applicable.

How Long Does a Higher-Level Review Take?

After submitting VA Form 20-0996, you do not need to do anything unless VA sends a letter requesting more information or schedules you for a compensation and pension (C&P) exam.  When the Higher-Level Review is complete, VA will mail you a decision packet with details on your case.

VA’s goal for completing a Higher-Level Review is an average of 125 days, or four to five months.  However, due to VA’s ongoing backlog, your wait time could be much longer.  If you request an informal conference, this period may be extended even further.

Need Assistance with Your Higher-Level Review Appeal?

Was your disability claim denied by VA?  If you are considering filing VA Form 20-0996: Higher-Level Review, Chisholm Chisholm & Kilpatrick LTD is here to help.  CCK has assisted numerous veterans in securing VA benefits on appeal and may be able to help you too.  Call CCK today at 800-544-9144 to schedule a free case review.

About the Author

Bio photo of April Donahower

April joined Chisholm Chisholm & Kilpatrick in August of 2016 as an Associate Attorney. She currently serves as the Appellate Supervisor in our Veterans Law practice. April’s practice focuses on representing disabled veterans before the Court of Appeals for Veterans Claims.

See more about April