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    Terms and Conditions

    Effective Date: 05/14/2026

    Thank you for using the Chisholm Chisholm & Kilpatrick LTD’s (“CCK”) website and/or mobile app. These Terms of Use and Conditions (“Terms”) govern your use of the CCK Law: VA Benefits Tips, Tools & News mobile application (“App”) and our website (“Site”). Please read these Terms in full before using our Site and/or App. By accepting these Terms, or by using our Site and/or App, you agree to be legally bound by these Terms, our Privacy Policy, and any other underlying agreements or terms. If you do not agree to these Terms, please do not use our Site and/or App. We reserve the right to modify these Terms at any time without prior notice, and your continued use of the Site and/or App constitutes acceptance of any changes. We do occasionally update these Terms so please refer to them in the future.

    Access to Site and/or App

    You will be able to access our Site without having to register any details with us.

    In order to access our App, you will need to register certain details with us. For more information on our data collection practices and our uses and disclosures of your data, please see our Privacy Policy.

    App Store and Platform Terms

    Your download and use of the App through third-party platforms such as the Apple App Store or Google Play Store is also subject to the applicable platform’s terms of service. In the event of a conflict between these Terms and the applicable platform’s terms, these Terms shall govern to the extent permitted by the platform.

    Account Security

    You are responsible for maintaining the confidentiality of your account credentials, including your username and password, and for all activity that occurs under your account. You agree to notify CCK immediately of any unauthorized use of your account or your credentials or any other breach of security. CCK will not be liable for any loss or damage arising from your failure to safeguard your account credentials.

    Eligibility and Minor Users

    The App and Site are intended for use by individuals 18 years of age or older. By creating an account or using the App, you represent and warrant that you are at least 18 years of age. CCK does not knowingly collect personal information from individuals under the age of 13 in compliance with the Children’s Online Privacy Protection Act (“COPPA”). If we become aware that a user under the age of 13 has provided personal information, we will take steps to delete such information. If you believe a minor has registered for an account, please contact us at the information provided below.

    Use of Site and/or App

    Our Site and/or App, images, data, text, audios, videos, photographs, custom graphics, logos, button icons, descriptions and all other material provided and the collection and compilation and assembly thereof are the exclusive property of CCK or its business, and are protected by U.S. and international copyright laws.

    The contents of our Site and/or App may be used for informational purposes only. Any other use of such contents, including the reproduction, modification, distribution, transmission, republication, display or performance of the contents without our prior written consent is expressly forbidden.

    Any other trademarks or service marks appearing anywhere on our Site and/or App are the property of their respective owners. To the extent any product name or logo does not appear with a trademark (™) does not constitute a waiver of any and all intellectual property rights that CCK or its businesses has established in any of its products, features, or service names or logos.

    You may not use, reproduce, modify, transmit, display, publish, sell, create derivative works, or distribute by any means, method, or process whatsoever, now known or hereafter developed, any content of this Site and/or App for commercial profit or gain. Nothing in these Terms or on the Site and/or App shall be construed as conferring any intellectual property or other proprietary rights to you. You agree to observe copyright and other applicable laws and may not use the content in any manner that infringes or violates the rights of any person or entity. We hold all rights to the content on this Site and/or App.

    As a condition of your use of the Site and/or App, you will not use the Site and/or App, or any contents or services, for any purpose that is unlawful in any applicable jurisdiction where our Site and/or App is being used, or prohibited by these terms, conditions, and notices, and you agree to abide by the terms and conditions set forth in the “User Conduct” section. You may not use the Site and/or App contents or services in any manner that could damage, disable, overburden, or impair any of our equipment or interfere with any other party’s use and enjoyment of the Site and/or App, or any contents or services. You may not attempt to gain access to any portion of the Site and/or App, or any of its contents or services, other than those for which you are authorized.

    While every effort is made for the timeliness and accuracy of the Site and/or App content and services, we make no warranties either express or implied, and assume no liability or responsibility for the completeness, use, accuracy, reliability, correctness, timeliness or usefulness, of any of the results obtained from its use.

    We make no representation or warranty, express or implied, with respect to the content of the Site and/or App, or links to other websites, including but not limited to accurateness, completeness, correctness, timeliness or reliability. We make no representation or warranty regarding the merchantability or fitness for a particular purpose or use with respect to any content or services whatsoever that may be accessed through this Site and/or App, or the results to be obtained from using the Site and/or App. We make no representation or warranty that the Site and/or App or content is free from defects or viruses. Your use of external links and third-party websites is at your own risk and subject to the terms and conditions of use for such links and websites.

    While every effort is made so that all content provided on the Site and/or App does not contain viruses and/or harmful materials, you should take reasonable and appropriate precautions to scan for viruses or otherwise protect your computer or device, and you should have a complete and current backup of the applicable items on your computer or device. We disclaim any liability for the need for services or replacing equipment or data resulting from your use of the Site and/or App. While every effort is made for smooth and continuous operation, we do not warrant the Site and/or App will operate error free.

    By submitting a telephone number to CCK you agree that a representative of CCK can contact you at the number you provide, potentially using automated technology (including texts/SMS messaging) or a pre-recorded message. Your consent is not an obligation to receive any of our services.

    By calling Chisholm Chisholm & Kilpatrick LTD through links or click-to-call buttons on websites or search engines such as Google, you agree that Chisholm Chisholm & Kilpatrick LTD and/or its marketing partners may monitor and/or record your call.

    Push Notifications

    With your permission, the App may send push notifications to your mobile device regarding VA benefits news, updates, and personalized content. You may opt out of push notifications at any time through your device’s settings. Opting out of push notifications does not affect your ability to use the App.

    Location Data

    The App may collect and use location information, which may include approximate location inferred from your IP address and, if you enable location permissions, more precise location information from your device, such as GPS data, to provide location-relevant content such as VA regional office information, state-specific benefits guidance, or personalized recommendations. Location data may also be collected automatically by us and by our service providers, including analytics providers, based on your device, browser, IP address, app usage, and interactions with the App. We may use this information to provide and improve location-relevant content, personalize your experience, analyze App performance, maintain security, prevent fraud or misuse, and improve our services. Where required by law or by your device settings, we will request your consent before collecting precise location information. You may disable location access at any time through your device settings, though certain features of the App may be limited as a result. Disabling device-based location access may not prevent us or our service providers from inferring approximate location from your IP address or collecting location-related information through analytics technologies. You may be able to manage certain analytics, cookie, advertising, or personalization settings through your device, or the privacy controls made available in the App.  We retain and use location information in accordance with this Privacy Policy, including the sections addressing analytics, cookies and similar technologies, service providers, data retention, and your privacy choices.

    Artificial Intelligence Features and Personalized Recommendations

    The App incorporates artificial intelligence (“AI”) technology to provide personalized content recommendations, content tagging, and organizational features based on your account activity and preferences. These features may also use information you provide, content you interact with, search history, saved materials, usage activity, and other information described in our Privacy Policy. You acknowledge and agree to the following:

    • AI-generated recommendations, summaries, tags, labels, organizational tools, search results and content classifications are provided for informational and organizational purposes only and do not constitute legal advice, claims advice, medical advice or a determination of eligibility for VA benefits.
    • AI outputs may be inaccurate, incomplete, not applicable to your specific situation, outdated, unsupported or inconsistent with applicable law, VA policy or the facts of your claim. CCK does not warrant the accuracy, completeness, timeliness, reliability, suitability or availability of any AI-generated content.
    • No attorney-client relationship is created with CCK, any CCK attorney or any other attorney by your use of or reliance on AI-generated features within the App, unless or until CCK has separately agreed to represent you pursuant to a written engagement agreement. If you are already a CCK client, your attorney-client relationship is governed by your separate engagement agreement and not by the AI-generated features themselves.
    • CCK reserves the right to modify, discontinue, or retrain the AI features at any time without prior notice. CCK may also update, suspend, limit, replace, or change the AI features, models, data sources, prompts, outputs, or related functionality at any time, subject to applicable law.
    • You should always consult a qualified attorney or other appropriate VA-accredited representative before making decisions regarding your VA benefits claims.
    • AI can produce outputs that are incorrect, incomplete, misleading, or not suited to your inquiry. AI may “hallucinate” facts, generate fabricated or unsupported information, omit relevant information, reflect bias, misinterpret your intent, or generate content that you find offensive or inappropriate. You agree that you will use your own judgment and, where appropriate, verify information from reliable sources before relying on it. You are responsible for evaluating AI outputs before using or relying on them, including in connection with any decisions, actions, communications, filings, deadlines, or claim-related matters. Do not rely on AI outputs as the sole basis for any decisions you make.
    • The AI features do not make final decisions about your legal rights, VA benefits eligibility, disability rating, effective date, claim strategy, evidence requirements, filing deadlines, appeal options, or claim outcome.
    • Do not submit personal information that you do not want processed through the AI in the App. Do not submit personal information about another person unless you have the right and authority to do so. Information submitted to or processed through AI features may be processed by CCK and its service providers as described in our Privacy Policy.
    • The AI technology in the App may be provided using third-party technologies or services. CCK is not responsible for third-party systems outside its reasonable control, including service interruptions, processing delays, availability issues, errors, model limitations, or other limitations of third-party technologies or services. To the maximum extent permitted by law, the AI features are provided “as is” and “as available,” without warranties of any kind, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, accuracy, non-infringement, and availability. To the maximum extent permitted by law, CCK will not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages arising out of or relating to your use of the App, including reliance on AI outputs or communications you create or send using the App.

    User-Generated Content

    The App may allow you to input information, preferences, claim-related details, or other content (“User Content”) to personalize your experience and enable AI-driven features. User Content may include personal information, claim-related information, documents, notes, preferences, communications, or other materials that you submit, upload, enter, save, or otherwise make available through the App. By submitting User Content, you grant CCK a non-exclusive, royalty-free, worldwide license to use, process, analyze, reproduce, display, store, transmit, and create technical modifications of your User Content solely for the purpose of operating, providing, maintaining, securing, troubleshooting, personalizing, and improving the App and its features, including developing, testing, evaluating, and refining AI-driven features, recommendation tools, content tagging, organizational features and related functionality, subject to our Privacy Policy.

    CCK does not claim ownership of your User Content. As between you and CCK, you retain any rights you have in your User Content. The license you grant to CCK is limited to the purposes described in these Terms and our Privacy Policy.

    To the extent User Content is used to improve or refine AI models or AI-driven features, CCK will do so in accordance with our Privacy Policy and applicable law. Unless we disclose otherwise or obtain any consent required by applicable law, CCK will not use your User Content to train third-party AI models.

    If your User Content includes sensitive information, such as VA benefits claim information, medical information, disability information, service history, financial information, Social Security numbers, or attorney-client communications, you should submit that information only if it is necessary for your use of the App or the specific feature you are using.

    You represent and warrant that you have all necessary rights to submit any User Content you provide, and that your User Content does not violate any third-party rights or applicable law. You also represent and warrant that, if you submit User Content containing personal information about another person, you have the right and authority to do so. CCK is not responsible for the accuracy of any User Content you submit. You are responsible for ensuring that your User Content is accurate, complete, current, and lawful. CCK may rely on the User Content you submit to provide personalized features, AI-driven outputs, recommendations, tags, classifications, or other App functionality. Inaccurate, incomplete, or outdated User Content may affect the quality, relevance, or accuracy of App features and AI-generated outputs.

    CCK may remove, restrict, or decline to process User Content that CCK reasonably believes violates these Terms, applicable law, third-party rights, or App security, integrity, or operational requirements.

    Account Suspension and Termination

    CCK reserves the right to suspend or terminate your account and your access to the App at any time, with or without notice, for any action and/or conduct that CCK believes violates these Terms and/or is harmful to other users, CCK, third parties, and/or the integrity of the App. Upon termination of your account, your right to use the App will immediately cease. The handling of your account data upon termination will be governed by our Privacy Policy.

    App Updates and Version Changes

    CCK may from time to time release updates to the App, which may be required for continued use. Certain older versions of the App may cease to function following an update. CCK is not responsible for any loss of use, functionality, security or data resulting from your failure to install available updates. We reserve the right to add, modify, or discontinue any feature of the App at any time without prior notice.

    Site and/or App Uptime

    We take all reasonable steps so that our Site and/or App is available 24 hours every day, 365 days per year. However, websites and mobile apps do sometimes encounter downtime due to server and other technical issues. Therefore, we will not be liable if this Site and/or App is unavailable at any time.

    Our Site and/or App may be temporarily unavailable due to issues such as system failure, maintenance or repair, or for reasons beyond our control. Where possible, we will try to give our users advance warning of maintenance issues, but shall not be obliged to do so.

    User Conduct

    When using our Site and/or App, you shall not post or send to or from either the Site and/or App:

    • content for which you have not obtained all necessary consents;
    • content that is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offense, give rise to a civil liability, or otherwise is contrary to the law in any applicable jurisdiction where our Site and/or App is being used;
    • content which is harmful in nature including, and without limitation, computer viruses, Trojan horses, corrupted data, or other potentially harmful software or data.

    We will fully cooperate with any law enforcement authorities or court order requiring us to disclose the identity or other details or any person posting materials to our Site and/or App in breach of this Section.

    You shall not use our Site and/or App while distracted or preoccupied, such as when operating a motor vehicle. You should access our Site and/or App only with due regard for your own safety and the safety of others.

    Any links furnished on our Site and/or App may allow you to leave our Site and/or App. These third party websites are not under our control and we disclaim any responsibility for the contents of such linked websites or any link(s) contained in any such linked website(s) or any changes or updates to any of these websites. We further disclaim any responsibility for any form of transmission received from any linked third party website or advertising. We provide these links to you as a convenience to you and inclusion of any link herein shall in no way be construed as an endorsement by us of the website(s).

    If you would like to link to our Site and/or App, you may only do so on the basis that you link to, but do not replicate, any page of our Site and/or App, and subject to the following conditions:

    • you do not in any way imply that we are endorsing any services or products unless this has been specifically agreed with us;
    • you do not misrepresent your relationship with us or present any false information about us;
    • you do not link from a website that is not owned by you; and
    • your website does not contain content that is offensive, controversial, infringes any intellectual property rights or other rights of any other person or does not comply in any way with the law of the United States of America.

    If you choose to link our Site and/or App in breach of this Section, you shall fully indemnify us for any loss or damage suffered as a result of your actions.

    Disclaimers

    The information provided on this Site and/or App is not legal advice. This information is made available for educational purposes only and to provide general information and a general understanding of the law. This information is not a substitute for legal advice. By using this information, you understand that there is no attorney-client relationship created by you reading or using the information contained on this Site and/or App or in this newsletter, article, or blog. Furthermore, as to case summaries, reports of past results, individual lawyer biographies, news posts and other information pertaining to past and present cases, these descriptions are meant only to provide information to the public about the activities and experience of our law firm. They are not intended as a guarantee that we will obtain the same or similar results in every case we undertake. Finally, we invite you to contact us and we welcome your calls, letters and electronic mail. Contacting us does not create an attorney-client relationship.

    All information on our Site and/or App is of a general nature and is furnished for your knowledge and understanding and as an informational resource only. The documents and any related graphics published on this server could include technical inaccuracies or typographical errors. Changes are periodically added to the information contained on our Site and/or App. We may make improvements and/or changes to any of the products depicted or described herein at any time. We expressly disclaim any responsibility or liability for any adverse consequences or damages resulting from your use of the Site and/or App or reliance on the information from either.

    THE SITE AND/OR APP IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. WE MAKE NO WARRANTIES, EXPRESS OR IMPLIED, REPRESENTATIONS OR ENDORSEMENTS WHATSOEVER WITH REGARD TO ANY PRODUCTS, INFORMATION OR SERVICE PROVIDED THROUGH THIS SITE AND/OR APP, INCLUDING, TITLE, NON-INFRINGEMENT, OR ANY OTHER WARRANTY, CONDITION, GUARANTY, OR REPRESENTATION, WHETHER ORAL OR IN WRITING, OR IN ELECTRONIC FORM.

    CCK DOES NOT WARRANT OR ASSUME ANY LEGAL LIABILITY OR RESPONSIBILITY FOR THE ACCURACY, COMPLETENESS OR USEFULNESS OF ANY INFORMATION DESCRIBED WITHIN OR DERIVED FROM OUR SITE AND/OR APP OR SERVICE.

    Limitation of Liability

    YOUR USE OF OUR SITE AND/OR APP IS ENTIRELY AT YOUR OWN RISK. WE WILL NOT BE RESPONSIBLE TO YOU OR TO ANY THIRD PARTIES FOR ANY DIRECT OR INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR PUNITIVE DAMAGES OR LOSSES OR INJURY YOU MAY INCUR IN CONNECTION WITH YOUR USE OR INABILITY TO USE THE SITE AND/OR APP OR THE SERVICES AND/OR PRODUCTS, OR YOUR RELIANCE ON OR USE OF THE SITE AND/OR APP, THE INFORMATION, PRODUCTS OR SERVICES PROVIDED, OR THAT RESULT FROM MISTAKES, OMISSIONS, INTERRUPTIONS, DELETIONS OR ANY FAILURE OF PERFORMANCE, OR ANY OF THE DATA OR OTHER MATERIALS TRANSMITTED THROUGH OR RESIDING ON OUR SITE AND/OR APP, REGARDLESS OF THE TYPE OF CLAIM OR THE NATURE OF THE CAUSE OF ACTION, EVEN IF WE HAVE ADVISED OF THE POSSIBILITY OF SUCH DAMAGE OR LOSS.

    Indemnification

    You agree to defend, indemnify, and hold us, our officers, directors, employees, volunteers, agents, licensors, and suppliers, harmless from and against any claims, actions or demands, liabilities and settlements including without limitation, reasonable legal and accounting fees, resulting from or alleged to result from, your use of and access to the Site and/or App or your violation of these Terms or your violation of any third party right, including without limitation any trademark, copyright or other proprietary or privacy right.

    Assignment

    These Terms, and any rights and licenses granted hereunder, may not be transferred or assigned by you.

    Arbitration and Class Action Waiver

    Any dispute, claim or controversy arising out of or relating to these Terms of Use or our Privacy Policy, or the breach, termination, enforcement, interpretation, or validity thereof, including the determination of the scope or applicability of this agreement to arbitrate, shall be determined by arbitration in Providence, Rhode Island before one arbitrator. All disputes, including the arbitrability of any issue or dispute, shall be decided by the arbitrator. The arbitration shall be administered by JAMS pursuant to its Streamlined Arbitration Rules and Procedures. CCK shall bear arbitration-related fees and expenses, including the fees of the arbitrator and JAMS’ administrative fees, but not your attorney’s fees. The language to be used in the arbitral proceedings will be English. Judgment on the Award may be entered in any court having jurisdiction. This clause shall not preclude parties from seeking provisional remedies in aid of arbitration from a court of appropriate jurisdiction.

    CCK and you waive any right to join or consolidate disputes by or against others as a representative or member of a class, to obtain relief in any arbitration in the interests of the general public, or to act as a private attorney general. If any provision related to this section is found to be illegal or unenforceable, then such provision shall be severed from the arbitration clause (“Arbitration”), but the rest of the arbitration clause shall remain enforceable and in full effect.

    CCK or you each can exercise any lawful rights or use other available remedies to:

    • Preserve or obtain possession of property;
    • Exercise self-help remedies, including setoff rights; or
    • Obtain injunctive relief (including public injunctive relief), attachment, garnishment, or appointment of a receiver by a court of competent jurisdiction.

    The substance of any disputes where public injunctive relief is available shall be decided by the arbitrator. Only if the claimant succeeds on its claim permitting the remedy of a public injunction may such claimant request that a court of competent jurisdiction enter an injunction in conformity with the arbitral award.

    Applicable Law

    We make no representations that the content or the Site and/or App is appropriate or may be used or downloaded outside the United States. Access to the Site and/or App and/or the content may not be legal in certain countries outside the United States. If you access the Site and/or App from outside the United States, you do so at your own risk and are responsible for compliance with the laws of the jurisdiction from which you access the Site and/or App.

    Our Site and/or App is created and controlled by the State of Rhode Island, United States of America. The Site and/or App, and its contents, and any disputes arising therefrom shall be construed and interpreted under the laws of the State of Rhode Island, and applicable United States federal laws. Use of our Site and/or App constitutes agreement of the user to the jurisdiction of the state and federal courts located therein.

    Our Site and/or App is subject to the United States export control laws and regulations, and may be subject to export or import regulations in other countries. You agree to strictly comply with all such laws and regulations and acknowledge that you have the responsibility to obtain authorization to export, re-export, or import of any data on our Site and/or App, as may be required.

    General

    These Terms, together with the Privacy Policy, other terms or legal notices published by us on the Site and/or App, and any other applicable agreements, shall constitute the entire agreement between us concerning use of the Site and/or App. If any provision of these Terms is deemed invalid by a court of competent jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions of these Terms, which shall remain in full force and effect. No waiver of any term shall be deemed a further or continuing waiver of such term or any other term, and our failure to assert any right or provision under these Terms shall not constitute a waiver of such right or provision. YOU AGREE THAT ANY CAUSE OF ACTION ARISING OUT OF OR RELATED TO THE SITE AND/OR APP MUST COMMENCE WITHIN ONE (1) YEAR AFTER THE CAUSE OF ACTION ACCRUES. OTHERWISE, SUCH CAUSE OF ACTION IS PERMANENTLY BARRED.

    Free Case Evaluation

    Chisholm Chisholm & Kilpatrick generally cannot provide detailed explanations for our decisions to decline cases, as doing so may violate VA regulations.

    Contact Information

    Chisholm Chisholm & Kilpatrick

    321 S Main Street, Unit 200

    Providence, RI  02903

    401-331-6300