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    Privacy Policy

    Effective Date: 05/14/2026

    This Privacy Policy applies to information collected online from users of the Chisholm Chisholm & Kilpatrick LTD’s (“our”) website (“Site”) and/or mobile app (“App”). In this Privacy Policy, you can learn what kind of information we collect, when and how we might use that information, how we protect the information, and the choices you have with respect to your personal information. This Privacy Policy, together with our Terms of Use and Conditions, and any other underlying agreements or terms, sets out the basis on which any data we collect from you, or that you provide, will be processed by us. By using our Site and/or App, you are accepting the practices described herein.

    By using this Site and/or App, you consent to the use of your information that you provide to us in accordance with this Privacy Policy. We do update this Privacy Policy from time to time so please review this Privacy Policy regularly. If we materially alter our Privacy Policy, we will notify you of such changes by posting a notice on our Site and/or App. Your continued use of the Site and/or App will be deemed your agreement that your information may be used in accordance with the new policy. If you do not agree with the changes, then you should stop using the Site and/or App, and you should notify us that you do not want your information used in accordance with the changes.

    What Personal Information Is Collected Through This Site and/or App and How Is It Used?

    We collect information about our users in three ways: directly from the user, from our Web server logs and through cookies. We use the information primarily to provide you with a personalized Internet experience that delivers the information, resources, and services that are most relevant and helpful to you. We don’t share any of the information that you provide to us with others, unless we say so in this Privacy Policy, or when we believe in good faith that the law requires it.

    User-Supplied Information

    If you fill out the contact form on this Site and/or App, we will ask you to provide some personal information (such as e-mail address, name, phone number and state). We only require that you provide an e-mail address on the contact form. Further, if chat is available through this Site and/or App, you may be asked to provide information if you participate in an online chat. Please do not submit any confidential, proprietary or sensitive personally identifiable information (e.g. Social Security Number; date of birth; driver’s license number; or credit card, bank account or other financial information) (collectively, “Sensitive Information”). If you submit any Sensitive Information, you do so at your own risk and we will not be liable to you or responsible for consequences of your submission.

    Account Information

    When you register for an account in the App, we collect information necessary to create and maintain your account, including your name, e-mail address, and any preferences or profile information you choose to provide. This information is used to authenticate you, personalize your experience, and operate the App’s features including AI-powered recommendations. For details on how account data is handled upon termination, please refer to our Terms of Use and Conditions.

    Search Bar Data

    When you use the search bar on our Site and/or within our App, we may collect information related to your search queries, including the terms you enter and your interactions with search results. This information may be used to improve our Site, App, analyze trends, and enhance your experience. We may also share search-related information with third-party service providers who assist us in processing and analyzing search queries or in delivering relevant content or advertisements. These third parties are required to handle your information in accordance with applicable privacy laws and our instructions. By using the search bar, you acknowledge and agree to this collection and sharing of information as described above. If you have any questions or concerns, please contact us.

    Artificial Intelligence and Personalized Recommendations

    The App uses artificial intelligence (“AI”) and automated technologies to provide personalized content recommendations, content tagging, sorting, search support and related user experience features based on your account activity, search history, stated preferences, saved content, content interactions, and other usage data. To power these features, the App collects and processes data about how you interact with content, including what you read, search for, save, select, view and engage with. This behavioral data may also be used to personalize your experience, improve the relevance of recommendations, maintain and troubleshoot the App, evaluate feature performance and improve or refine our AI models, recommendation systems and content classification tools over time.

    Where permitted by law and consistent with this Privacy Policy, we may use aggregated, de-identified, or pseudonymized information to evaluate and improve the AI models, recommendation systems, and content classification tools. We do not use your personal information to train third-party AI models unless we disclose that practice to you or obtain any consent required by applicable law.

    Some AI features may be provided or supported by service providers that process information on our behalf. These service providers are authorized to use personal information only as necessary to provide services to us, to comply with our instructions, or as otherwise permitted by our agreements with them and applicable law.

    AI-generated recommendations, tags, classifications, summaries or other outputs are provided for informational purposes only and do not constitute legal advice, claims advice, medical advice, a determination of eligibility for VA benefits, or a substitute for review by a qualified attorney or other appropriate professional. No attorney-client relationship is created by your use of or reliance on AI-generated features. We do not warrant the accuracy, completeness, timeliness, reliability, or suitability of any AI-generated output. You should always consult a qualified attorney before making decisions regarding your VA benefits claims.

    The App does not use AI-generated recommendations, tags, classifications, summaries, or other outputs to make final decisions about your legal rights, VA benefits eligibility, claim outcomes, or access to services. You remain responsible for reviewing any AI-generated output before relying on it.

    Depending on your account settings and the features available to you, you may be able to manage certain personalization preferences or limit certain types of personalized recommendations. Disabling personalization may affect the relevance of content displayed to you.

    If you upload or provide documents or information relating to VA benefits claims, medical conditions, disability ratings, service history, financial circumstances, attorney communications, or other sensitive matters, we process that information only as described in this Privacy Policy and as necessary to provide, maintain, protect, or improve the App. We do not use such information to train third-party AI models unless we disclose that practice to you or obtain any consent required by applicable law.

    Information that you provide to us through the contact form or an online chat will be used so that we may respond to your inquiry. We may also use information that you provide to us to communicate with you in the future. If you do not wish to receive such communications, you may unsubscribe as described below.

    By submitting a telephone number to us you agree that a representative of Chisholm Chisholm & Kilpatrick LTD, or a third party acting on our behalf, can contact you at the number you provide, potentially using automated technology (including texts/SMS messaging) or a pre-recorded message. Your consent is not an obligation to receive any of our services.

    By calling Chisholm Chisholm & Kilpatrick LTD through click-to-call buttons on Site and/or Apps or search engines such as Google, you agree that Chisholm Chisholm & Kilpatrick LTD and/or its marketing partners may monitor and/or record your call.

    Push Notifications

    With your permission, the App may send push notifications to your mobile device regarding VA benefits news, updates, and personalized content relevant to your account. We may collect data about whether you open or interact with push notifications in order to improve the relevance of future notifications. You may opt out of push notifications at any time through your device’s settings without affecting your ability to use the App.

    Location Data

    The App may collect and use your approximate geographic location, derived from your device’s GPS signal or IP address, to provide location-relevant content such as VA regional office information and state-specific benefits guidance, and to personalize your recommendations. Location data may also be collected passively through third-party analytics services. By using the App, you consent to this collection and use. You may disable location access at any time through your device’s settings, though certain features may be limited as a result.

    Mobile Device Permissions

    In order to provide certain features, the App may request access to specific capabilities on your mobile device, including location services and push notification permissions. We will request your permission before accessing any such device capability. You may grant or revoke these permissions at any time through your device settings. Revoking a permission may limit the functionality of certain App features but will not affect your access to the App generally.

    Web Server Logs

    When you visit our Site and/or App, we may track information about your visit and store that information in web server logs, which are records of the activities on our Site and/or App. The servers automatically capture and save the information electronically. The information we collect in web server logs helps us administer the Site and/or App, analyze its usage, protect the Site and/or App and its content from inappropriate use and improve the user’s experience. Examples of the information we may collect include:

    • your unique Internet protocol address;
    • the name of your unique Internet service provider;
    • the town/city, county/state and country from which you access our Site and/or App;
    • the kind of browser or computer you use;
    • the number of links you click within the Site and/or App;
    • the date and time of your visit;
    • the web page from which you arrived to our Site and/or App;
    • the pages you viewed on the Site and/or App; and
    • certain searches/queries that you conducted via our Site and/or App.

    Cookies, Tracking Technologies and Do Not Track Signals

    In order to offer and provide a customized and personal service, our Site and/or App may use cookies to store and help track information about you. Cookies are simply small pieces of data that are sent to your browser from a Web server and stored on your device’s hard drive. We use cookies to help remind us who you are and to help you navigate our Site and/or App during your visits. Cookies allow us to save passwords and preferences for you so you won’t have to re-enter them each time you visit.

    Most browsers are initially set up to accept cookies. However, if you prefer, you can set your browser to either notify you when you receive a cookie, or to refuse to accept cookies. You can also update your cookie preferences on our Site and/or App by clicking here. You should understand that some features of the Site and/or App may not function properly if you don’t accept cookies.

    We track our Site and/or App users across time and across Site and/or Apps.

    Some web browsers allow you to set a global “Do Not Track” flag that is visible to Site and/or Apps. We will treat these flags as valid opt-out requests under applicable law. However, note that these signals are associated with a specific device and will not transfer when you switch web browsers, such as from a laptop to a mobile device. Additionally, we do not keep records that match users to their web browsers or IP addresses. Therefore, you will need to submit a written request to exercise these rights as they relate to your information in our customer records.

    The third-party vendors that we use to conduct this tracking may include, but are not limited to, Google Analytics, Lucky Orange and Call Tracking Metrics. These third-party vendors use cookies to collect standard internet log information and Site and/or App user behavior information. The information generated by the cookie or other trackers about your use of our Site and/or App (including your IP address and geo-location) is transmitted to the vendors. This information is then used by the vendors to evaluate our users’ use of our Site and/or App and to compile statistical reports on Site and/or App activity for Chisholm Chisholm & Kilpatrick LTD only. This information will not be used for direct marketing purposes or cross-context behavioral advertising.

    The App does not use browser cookies. However, we and our third-party service providers may use similar tracking technologies such as mobile analytics SDKs and device identifiers to collect usage data about how you interact with the App. You can limit this tracking through your device’s settings. Flash cookies are not applicable to the App as Flash is not supported on mobile devices.

    How Is Personal Information Protected?

    We take commercially suitable security measures to help protect your personal information from accidental loss and from unauthorized access, use or disclosure. However, the transmission of information over the Internet is not completely secure and therefore, we cannot guarantee the security of information sent to us electronically on our Site and/or App, and transmission of information is therefore entirely at your own risk.

    Who Has Access to the Information? Who is the Information Disclosed To?

    We will not sell, rent, or lease mailing lists or other user data to third parties, and we will not make your personal information available to any unaffiliated parties, except as follows:

    • to agents, Site and/or App vendors and/or contractors who may use it on our behalf or in connection with their relationship with us;
    • if we are unable to assist with your matter, but know an unaffiliated attorney or firm that may be able to help you, we may refer you and share information that you provided to us with that party; and
    • as required by law, in a matter of public safety or policy, as needed in connection with the transfer of our business assets (for example, if we are acquired by another firm or if we are liquidated during bankruptcy proceedings), or if we believe in good faith that sharing the data is necessary to protect our rights or property.

    Where we disclose personal information for a purpose set forth herein, we enter a contract with the third party that describes the purpose and requires the third-party recipient to both keep that personal information confidential and not use it for any purpose except performing the contract.

    We do not sell your personal information to third parties or share your personal information with third parties for purposes of cross-context behavioral advertising.

    Accessing Third Party Websites Through Our Site and/or App

    By accessing third party websites through our Site and/or App, you are consenting to the terms and privacy policies of those websites. If we provide a link to a third-party website, we are doing so as a convenience only, and we do not accept any responsibility or liability for their policies whatsoever as we have no control over them.

    Our Site and App are designed and intended for those who have reached the age of majority (18 years of age). By using our Site and/or App, you affirm that you are at least 18 years of age or older. We are not liable for any damages that may result from a user’s misrepresentation of age. No one under age 13 is authorized to submit or post any information, including personally identifiable information or Sensitive Information, on our Site and/or App. Under no circumstances may anyone under age 13 use our Site and/or App. Parents or legal guardians of children under 13 cannot agree to these terms on their behalf.

    How Can I Correct, Amend or Delete My Personal Information and/or Unsubscribe from Future Communications?

    You may contact us or unsubscribe from any future communications from us at any time. Use the contact form on our Site and/or App or contact us at the telephone number, address or e-mail address below at any time to:

    • see what data we have about you, if any;
    • change/correct any data we have about you;
    • ask us to delete any data we have about you; and/or
    • unsubscribe from future communications from us.

    If you request deletion of your account, we will process your request in accordance with applicable law. Please note that certain data may be retained as required by law or for legitimate business purposes as described in our Consumer Privacy Rights Policy.

    California Shine the Light Law

    If you reside in California and have provided personally identifiable information to us, you may request information about our disclosure of certain categories of personal information to third parties for their direct marketing purposes under California’s Shine the Light law. Such requests must be submitted to us at one of the following: [email protected] or 401-251-0641.

    State Consumer Privacy Rights Laws

    If you are a resident of certain states, you may have the following rights under applicable consumer privacy rights laws, including, but not limited to, the California Consumer Privacy Act, as amended by the California Privacy Rights Act and/or any other applicable state consumer privacy rights laws promulgated or amended from time to time. Such rights include:

    • to know what categories of personal information about you we have collected and used, including how the personal information was collected;
    • to know what categories of personal information are being sold or disclosed, and if it is being sold or disclosed to third parties, a list of categories of information that are sold or disclosed; or, to know that your personal information has not been sold;
    • to opt out of the sale and/or sharing of your personal information for targeted advertising purposes;
    • to access your personal information, including the right to download or transfer personal information collected by us;
    • to request that your personal information be deleted;
    • to request that your personal information be corrected;
    • to request that we limit our use of your sensitive personal information;
    • to request that we not use your personal information for cross-context behavioral advertising, if we use your information for this purpose;
    • to appeal any decision regarding your privacy requests, and,
    • to equal service and equal price for goods or services even if you exercise your rights under applicable laws.

    You may make these requests by calling us at 401-251-0641, emailing us at [email protected].

    For all requests, it is helpful to put the statement “Consumer Privacy Rights” in the body of your request, describe the nature of your request, and provide your name, street address, city, state, and zip code. In your request, you need to attest to the fact that you are a resident in the state in which you provided an address and provide a current address for our response. For more information, click here.

    To appeal a decision made by us, related to your rights, please email us at [email protected] with the subject line, “Appeal Request” and a detailed explanation as to why you are appealing our decision. Once received, a representative will review the request and respond to you within 30 calendar days.

    We will not discriminate or retaliate against you for exercising any of these rights under applicable law(s) related to your personal information that produce legal or similarly significant effects. Unless permitted by applicable law, we will not:

    • Deny you services.
    • Charge you different prices or rates for services, including through granting discounts or other benefits, or imposing penalties.
    • Provide you a different level or quality of services.
    • Suggest that you may receive a different price or rate for services or a different level or quality of services.

    Accessibility Statement

    We are committed to making sure that our Site and/or App is accessible to everyone. To access this Privacy Policy in an alternative form, please contact us at [email protected] or 401-251-0641 so we may provide a copy in an alternative format. For more information, please see our Accessibility Statement.