Home Resource LibraryThe insurance company is calling me and sending me letters, should I speak with them?
FAQs

The insurance company is calling me and sending me letters, should I speak with them?

man holding and using smartphone
After a car accident, the insurance companies are going to want to speak with you and take recorded statements to get your side of the story as to how the accident occurred and to learn more about your injuries.  You should speak with an experienced car accident lawyer before you have this call.  Here are some things to consider:

  1. Don’t feel under pressure to take the insurance adjuster’s call on their time table.  Let them leave you a message.  It is best that you speak with the insurance company when you are prepared and have about 20 minutes to speak on the phone without distraction.  If the insurance company gets you on the phone, and you are not ready to speak, you can tell them that “this is not a good time and that you will have to call them back”.  Don’t wait too long though.  Waiting too long to give an insurance company information about your injuries can actually hurt your claim.
  2. You should speak with a lawyer before you speak with the insurance company.  Insurance adjusters want to pay you the least amount of money possible for your injuries.  You deserve fair compensation.  An experienced personal injury lawyer can help you avoid mistakes and get fair compensation for your injuries.
  3. As soon as possible, take a few minutes to collect your thoughts on what you have gone through with the accident; write it down if you have to.  This will help you communicate more effectively with your lawyer and, if you need to, the insurance company.  Car accidents can be very upsetting.  It is a good exercise to reflect on the following:
    • how the accident occurred;
    • what happened to you at the time of impact;
    • how you felt during and after impact;
    • what treatment you needed;
    • what injuries you sustained;
    • are your injuries permanent; and
    • how your injuries impact your life.
  4. Read the police report.  Is it complete, or is it missing important information?  Are there any inaccuracies?  Discuss any concerns that you have about the police report with your lawyer as soon as possible.

If you were injured in a car accident, and have made sure that you are safe, you should get an attorney.  An experienced car accident lawyer can preserve and collect evidence that you need to prove your personal injury claim.  A lawyer can handle the insurance company for you.  Contact Chisholm Chisholm & Kilpatrick now for a FREE consultation to learn how we can help you.  We represent car accident clients on a contingency basis, which means you do not need to pay us any money out-of-pocket.  Call or email us now to learn how we can help you.