The Claims Advocate is responsible for supporting the senior members of the team by drafting client communications and communications to the U. S. Department of Veterans Affairs (VA).
Essential Duties & Responsibilities:
- Manage a high-volume caseload;
- Draft basic correspondence to clients and the VA;
- Correspond by telephone with VA, clients, clients’ families, medical providers, etc. according to the following protocol:
- Return all client calls within 24 business hours;
- Forward appropriate inquiries to the corresponding VA Accredited Representative, Team Lead, and Claims Advocate;
- Develop and apply knowledge of VA appellate system to client interactions;
- Navigate client cases and files to answer all status inquiries;
- Create positive interactions with clients to maintain client satisfaction.
- Update case management software with all correspondence, completed work, contact information, and other information needed for record-keeping purposes;
- Complete forms and releases with clients to obtain medical records, Social Security records, service records, and other necessary records and information;
- Ensure that all documents listed in VA decisions are present in client files;
- Ensure VA is working on clients’ pending claims and appeals;
- Complete applications for claims and appeals;
- Attend weekly or as-needed training sessions;
- Attend scheduled and unscheduled meetings.
Education & Experience:
- Bachelor’s degree (BA) from a four-year college or university;
- 1-2 years of related experience and/or training; or equivalent combination of education and experience;
- Fluency in English;
- Basic knowledge of Microsoft Office, Outlook and Adobe Acrobat
- This is a full-time position. Days and hours of work are Monday through Friday, 8:00 a.m. to 4:30 p.m. or 8:30 a.m. to 5:00 p.m. with a 30-minute lunch period.
Compensation & Benefits
- Starting annual salary is $40,000.
- Comprehensive benefit plans including, health, disability, and life insurance; 401(k) retirement plan; paid time off; a gym reimbursement program; and much more.
Selection for employment is made without regard to race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability status, sex, marital status, protected veteran status, sexual orientation, gender identity or expression, genetic information, arrest record, or any other characteristic protected by applicable federal, state, or local laws.